Inside Sales Position

About the job

In support of this growth, ASTRAK CANADA LTD is looking for a talented Inside Sales Representative. The successful person will be an energetic, customer focused, self-starter who has experience in the Heavy Equipment aftermarket parts industry and in Mulcher equipment industry

Order Desk / Sales Responsibilities:

• Delivering a high level of customer service.
• Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner
• Sell a diversified line of products via phone, email and over-the-counter
• Processing customer orders through the computer system, ensuring accuracy and prompt delivery
• Utilizing the computer system to look up the correct parts
• Ensuring customers parts orders are accurately filled and delivered in a timely and efficient manner
• Effectively communicating product features, benefits and warranty policy information to customers
• Executing the store’s business plan as per company guidelines
• Demonstrate a positive, helpful attitude
• Work effectively as part of the team
• Adhering to company policies and procedures
• Support the sales team through up selling, service, pricing, delivery and inventory inquiries
• Maintain a well-rounded knowledge of products sold
• Promote Company Private Branded products

Requirements

• Experience in the Construction Equipment aftermarket parts industry , specifically excavators, dozers and skid steers (min 3 year)
• Experience in the Mulcher industry ( min 2 yrs)
• Experience in mining, wood recycling and road milling industries would be an asset
• Experience delivering a high level of customer service and sales results
• An appetite for continuous learning and knowledge
• Excellent verbal, written and effective listening skills
• Experience working under pressure and setting priorities
• Computer experience
• Perfect knowledge of Microsoft Office (Word, Excel & Outlook).
• French speaking would be an asset as we are nation wide